SUMMARY

The Infrastructure Support Engineer ensures the stability and integrity of server and network services. This position requires the skills to plan, design, install, configure, maintain, support, and optimize all infrastructure hardware, software, and communication links. In addition, the Infrastructure Support Engineer will participate in the installation, monitoring, maintenance, support, and optimization of Windows server environments, both on-premise and cloud hosted with a focus on Office 365 Administration.

ESSENTIAL DUTIES

Supporting various client environments remotely and occasionally onsite
Processing a ticket and SLA driven workload
Supporting and maintaining various Microsoft 365 tenants
Supporting and maintaining on-premise and cloud-based environments

REQUIRED EXPERIENCE AND SKILLS

Experience with Windows Servers and Active Directory
Experience with AzureAD and Intune/Endpoint Manager
Experience with on premise Exchange and Office 365
Experience working in a technical support environment
Understanding and familiarity with IT policies and procedures
Experience with cloud-based services, specifically Azure and Office 365
Experience troubleshooting LAN/WAN connectivity issues
Experience registering domain names, configuring DNS records
Ability to analyze, implement & support fixes/resolutions
Ability to interface with all levels of the organization (technical and non-technical)
Excellent organizational, communication (written & verbal)
Self-motivated and ability to work independently with minimal supervision
A+, MCP, Network+, CCNA and/or MCSE certifications are desirable
VMWare experience is desirable

WORKING CONDITIONS

Ability to lift and carry IT hardware as needed
Local travel to client sites as needed
Occasional evening and weekend work
Occasional work weeks of more than 40 hours
Ability to fulfill rotating, periodic 24/7 on call responsibilities
Reliable transportation and a valid driver’s license

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Infrastructure Support Specialist