Position: Network Engineer (Contractual)

Responsibilities: Should support rapid and accurate troubleshooting, diagnosis and installation of the Customer's network equipment and components under the co-ordination and direction of the global network management team, including:  patching cable installation and recovery  installing power leads; installing removing or swapping equipment  locating and or identifying network circuits and tagging the demark location  providing escort services for Customer Third Party Vendors;  adhering to onsite HSSE and risk management processes as required to support the GNM, including conducting walkthroughs, work permits, change management, attending safety training and reporting Incidents:  assisting the GNM with an asset register / CMDB;  support and assist in the troubleshooting and testing network equipment and components, including: o restarting equipment o troubleshooting and patching power cables o identifying a switch port location o pinging key Devices and performing DNS lookups o troubleshooting, installing, and where necessary removing equipment and/or components; and  Assisting with the identification and reporting of communications room environmental issues to the GNM.

Requirements:  Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably  CISCO certified.  Knowledge / understanding of assigning switch ports to specific VLANs  Patch phone ports to switch as needed  Troubleshooting of Avaya VOIP phones (knowledge on basic configuration)  Troubleshoot issues with fiber links between switches – Able to visualize errors and  communicate to remote technical teams  Troubleshoot and replace network switch chassis blades when required  Good to have understanding of any Data Center Infrastructure Management Application  A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power  status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain  Basic Knowledge of Monitoring tools such as Solarwinds, etc…  Networking and Operating System basics  Assist network and data center admins (Internal, Customer and Vendor) as required during  the course of technical troubleshooting  Basic knowledge about Hardware like Servers, Storage devices  Knowledge to understand Monitoring Tool outcome  Basic knowledge of ITSM tool preferably ServiceNow  Basic knowledge Backup technologies preferably EMC Avamar  Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition,  UNIX & linux  Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and  File/Print Server  Experience in SLA base environment  Knowledge on Server Performance monitoring preferred  Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of  the data center, network equipment’s  Should have hands on experience in large/medium enterprise data centers or  hosting sites consisting of Servers, Storage and Network devices  Should have all local language proficiency and communication ability in English is  mandatory  Should be flexible to work round the clock on-call basis as an when required apart  from scheduled shift  Should have minimum 3-5 year experience in above mentioned area

Network Support: Should support rapid and accurate troubleshooting, diagnosis and installation of the Customer's network equipment and components under the co-ordination and direction of the global network management team, including:  patching cable installation and recovery  installing power leads; installing removing or swapping equipment  locating and or identifying network circuits and tagging the demark location  providing escort services for Customer Third Party Vendors;  adhering to onsite HSSE and risk management processes as required to support the GNM, including conducting walkthroughs, work permits, change management, attending safety training and reporting Incidents:  assisting the GNM with an asset register / CMDB;  support and assist in the troubleshooting and testing network equipment and components, including: o restarting equipment o troubleshooting and patching power cables o identifying a switch port location o pinging key Devices and performing DNS lookups o troubleshooting, installing, and where necessary removing equipment and/or components; and o Assisting with the identification and reporting of communications room environmental issues to the GNM.

Qualifications:  Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).  Relevant industry certifications (e.g., Cisco CCNA/CCNP) are highly desirable

Language Proficiency: French (C1 or Above), English (B2+)

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Network Engineer