We are looking for our client, a global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries, is looking for client oriented candidates who are native or near-native German speakers (B2, C1 or C2 level) to join their Customer Support team.

No previous experience required, but we do appreciate it if you’re tech savvy & a gifted communicator.

Responsibilities:

Manage customer interaction via, chat, email, and social media.
Provide an optimum level of service with the aim of achieving the best resolution for the customer.
Advise customers on the best approach based on their needs and requests.

Qualifications you need:

Fluency in German - communication level
Excellent written and verbal communication (Communications Skills)
Customer oriented and compassionate
Patient, empathetic and eager to help
Analytical Skills and Problem solving
Sound judgement and decision-making skills
Team player and respectful of authority
Attention to detail
Computer proficiency Windows, MS Office
Strong social support system, autonomy, and ability to work from home

What our client has to offer:

Full-time contract
Super-fast recruitment process
Training – 100% paid
Competitive salary
Flexible schedule
Excellent working experience, a company with a multicultural and friendly environment
A great, motivated, and talented team with a sense of humor!

Benefits:

Meal tickets (21 RON / working day, around 300 RON per month)
Discounts cards through different partners
Medical Plan to a private health center (Regina Maria)
Professional development and promotion opportunities
Internal events
International talent competition
Santa’s Gift for your children
Bookster – free subscription – delivery at home

If you are interested in this role, please simply apply and you will be contacted via the phone to reconfirm interest.

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