Are you looking for a Great Place To Work? Waste Solutions has been certified GPTW since 2021, and recently landed on the Best Workplaces in Canada list! As a technology-enabled

Waste Solutions is one of the largest independent management companies for waste and recycling services in Canada. For the last five years (2019-2023) , we've secured a position on The Globe and Mail's list of the Fastest Growing Companies in Canada. Additionally, we take pride in being certified as a Great Place to Work for the last four years (2020-2024) . We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Customer Care team as a Customer Care Representative.

Job Description

Reporting to the Customer Experience Supervisor, the will be responsible to nurture and maintain existing relationships with clients. They are responsible for relationship management and continuing to grow these relationships by recognizing and helping to secure opportunities for growth within their key markets. They are also responsible to handle requests from all sites that come through to the Support teams inboxes.

Responsibilities

Receiving inbound customer calls and emails
Updating CRM Software with client interaction details
Dispatching Service Requests
Data Entry and administrative functions
Reporting
Sensor Management
Nurture business relationships with current accounts
Management of the day-to-day issues and tasks for current accounts
Responsible for all account changes/modifications
Identify opportunities within current book of business
Recognize and assist in the implementation of new programs for clients
Present new future opportunities to accounts
Collect pertinent information from prospective clients
Preparation, negotiation, and execution of service agreements
Meet or exceed new business and retention goals and targets
Pursue additional sister accounts
Ask for outside referrals
Additional Duties as assigned

Requirements

3+ years in Customer Care or related role
Proficiency in Microsoft Office (Word, Excel & Outlook)
Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
Ability to strengthen customer relationships through ongoing customer interactions
Exceptional organizational & Communication Skills
Fluent in both English & French considered an asset

Why Work at Waste Solutions?

Team atmosphere with great company culture
Competitive salary
HSA Benefits Plan
RRSP Matching
Company events
Virtual healthcare

Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.

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Customer Care Representative (Remote)