Company Description

Zanacore Technologies is a proactive IT Maintenance provider for small to mid-size businesses in the metro-Atlanta area. Through our flat-rate NetGuard platform, we deliver cost-effective IT solutions that reduce expenses, increase profits, and mitigate business risks. As a Virtual CIO and IT Department, we specialize in network security and management, server cloud virtualization and consolidation, Backup and Disaster Recovery, VoIP Phone Systems, and network implementation projects.

Role Description

This is a full-time hybrid role as an IT Technician - Level II at Zanacore Technologies. The IT Technician - Level II will be responsible for day-to-day tasks related to troubleshooting, technical support, client issue triage, customer service, and some project tasks. Most work for this role will be performed remotely with some on-site service calls required for clients in the metro-Atlanta area.

Qualifications

Expert problem solving and troubleshooting skills are required.
Strong customer service skills
Experience supporting Local Area Networks with basic knowledge of routing, switches, DHCP, and DNS services. (Experience supporting Wide Area Networks is a plus)
Strong desktop PC support and diagnostic skills (Windows 10 and Windows 11)
Strong server skills with Active Directory & Windows domain controllers
Experience with Office 365 Azure AD, Exchange and SharePoint management
Excellent written and verbal communication skills
Ability to work independently and remotely
At least one relevant certification (CompTIA A+, Network+, Microsoft Certified IT Professional)
Bachelor Level College Degree preferred

Zanacore Technologies

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IT Technician - Level II