RESPONSIBILITIES
The Individual Client Account Manager manages the work of individual client accounts to ensure maximum efficiency, growth, and retention of impact clients. Our Individual clients are celebrity and philanthropist changemakers who we work with to build smart and sustainable impact initiatives.
The Account Manager manages the work across the internal client team and external partners, develops and manages project plans, leads the development of all deliverables and recommendations, and ensures the Strategic Advisor is prepared for and able to proactively advise clients. This role has two primary areas of focus: 1. Client Delivery, 2. Team Management.
Specific responsibilities will include:
Client Delivery
- Support in the development of client strategies to ensure executability.
- Develop and manage detailed plans (timeline, roles and responsibilities, budget, etc.) to be able to effectively execute client work across internal teams. Leverage plans to ensure alignment in goals, timeline, and resources across the client team.
- Identify opportunities to streamline work.
- Be accountable for accuracy of all execution plans (timelines, budgets, etc.) at all times.
- Manage internal team members and external partners against execution plans, ensuring strategic and logistical (budget, timeline, etc.) goals are met.
- Work closely with Strategic Marketing, Strategic Communications, and Strategic Partnerships teams to identify resource needs. Coordinate with the Delivery team to onboard vendors and partners, and ensure contracts and scopes align with the needs of the work.
- Manage the development of all written deliverables (memos, decks, etc.) by ensuring inputs are gathered productively and streamlined into one cohesive deliverable, as well as all feedback addressed in a timely manner.
- Work with Finance to ensure accurate and timely AR and AP for client projects.
- Actively participate in the account management community of practice to drive innovation, develop best practices, collaboratively problem solve, continue to develop own expertise, and mentor others.
- Support Strategic Advisor in communicating with clients by directly providing updates against the work to clients, liaising with clients in Strategic Advisor’s absence when necessary and appropriate, and ensure communications between client and client team are in best interest and in service of account success.
- Lead all preparations and agenda-setting for client and internal client team meetings, ensure all participants understand roles and expectations of them, and ensure meetings are run effectively and efficiently. Manage all follow-up and next step activities.
Team Management
- Bring the right partners (internal and external) to the table, mobilize and manage them effectively.
- Develop and lead cadence of communication and relationships with internal team to drive work successfully and ensure alignment throughout client engagements.
- Ensure the internal team is properly deployed and engaged in work to be most productive.
- Provide regular updates against work to Strategic Advisor and leverage them for support.
- Identify needs to realign the internal team to meet client needs and develop and execute plans to ensure alignment.
This role reports to: Associate Strategic Advisor
QUALIFICATIONS
- Relevant experience working with and/or for a high-profile individual.
- Experience managing creative and marketing vendors (event, strategic communications, public relations, digital, or other related fields) from contract through execution.
- Ability to manage complex and dynamic project deadlines, teams, and stakeholders.
- Strong ability to manage up and sideways.
- Strong stakeholder management skills.
- Understanding of campaign aspects including, marketing, digital, messaging, direct service, and convenings.
- Experience in the social impact space.
- Skilled in development of keynote, powerpoint, and google slides decks.
BENEFITS
Our team gives so much to the clients and communities they serve, which is why we invest in their financial, mental, and emotional well-being through our benefits. Propper Daley provides competitive compensation that includes eligibility for performance-based and new business bonuses. We also support the team to take care of themselves with the following benefits:
- Compensation package: Starting at $80,000 (note: the position and compensation level at which the right candidate is hired at is based on the alignment of their experience and skills with the role).
- Unlimited time off policy
- Twelve Federal holidays
- Summer Fridays between Memorial Day and Labor Day (off at 2pm)
- Two weeks of paid time off between Christmas and New Year’s Day
- Paid parental and maternity leave benefits
ABOUT PROPPER DALEY
Based in Los Angeles, Propper Daley helps our clients leverage their unique assets to create positive change in the world. We work with influencers, brands and causes, providing both strategic and creative solutions to move the needle on the issues they care most about. Our approach, rooted in behavioral science, moves beyond foundational "awareness raising" to those strategies and ideas that shift the attitudes and perceptions that lead to behavior change.
We believe deeply in working as teams. More often than not, social change requires collaborative creativity, disruption and complex problem solving. We serve our clients as thought-partners, strategists, advisers, and tacticians as they move their important work forward.
We expect everyone at Propper Daley to practice the following core values and look for candidates that can and already do live into them:
- We lead with kindness. We always orient from a place of kindness, with a focus on how we can help others thrive and do their best.
- We practice pragmatic optimism. As changemakers, we are always faced with new challenges and obstacles, yet we remain optimistic by coming up with both creative solutions and practical ways to achieve them.
- We believe diligence is the bridge between optimism and impact. Our best ideas come to life when, individually and collectively, we consistently put our best effort forward. We push past the status quo because we have a responsibility to be as tenacious and results-oriented as possible.
- We build shared expertise through our individuality. We value and leverage each person’s unique and diverse lived and professional experience in order to develop the most inclusive and effective solutions possible.
- We remain grounded in humility. Social impact and the challenges we work to address are too big to solve on our own. We remain confident and curious enough to ask questions, gain perspectives, and collaborate with others as often as possible.
Some of our clients include:
- John Legend and #FREEAMERICA
- The Shawn Mendes Foundation
- Bradley Cooper’s One Family Foundation
- Kerry Washington
- The Call of Duty Endowment
- W.K. Kellogg Foundation
- US Chamber of Commerce Foundation
- The Jed Foundation
Propper Daley is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, identities, and perspectives come together with common purpose. We encourage candidates from all backgrounds to apply.
