Scheduler - Sr. Customer Service Rep

Axelon Services Corporation • Alhambra, CA, US • 5m ago

Scheduler - Sr. Customer Service Rep
Alhambra, CA
3 Months
Pay: $21.99/hr
- MUST be able to work 3 months training On-Site; Role will become remote after the 3 months required Training. *** Depending on performance, we will transition to remote
- Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT

Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.

Description:
Serves as primary point of contact for access to Client academic medical centers and Client Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.