About FORM Kitchens:
FORM is a kitchen design company known for its made-to-order European-style cabinetry and simplified online design process. We focus on developing a personalized and thoughtful approach to design, working with excellent materials, and building an innovative order platform. Our goal is to give more people access to well-designed spaces, which is why FORM’s German manufacturing partnership and own digital platform have created a way to get a beautiful, fully-functional modern aesthetic and premium quality, for less.
About the Role:
Join our team as a Selection Center Coordinator at our New York Design Center location in Midtown Manhattan. You'll engage directly with clients, guiding them through FORM’s offerings to facilitate online bookings with our expert designers. Your responsibilities include maintaining the Selection Center's impeccable appearance, supporting in-space events, and ensuring every client interaction reflects our brand's commitment to excellence.
Job Type: Contract/Freelance
Pay: $22.00-$25.00 per hour (depending on level of experience)
Hours: On-site, 8-hour, Monday to Friday
What You’ll Do:
- Drive call bookings to our design team, this is the role’s main objective.
- Host client visits, providing detailed product information and assessing if FORM has what the client needs, to facilitate online call bookings.
- Deliver exceptional customer service, proactively maintaining positive communication and consistent follow-up via email/phone, unless a client tells you FORM is not a fit.
- Ensure there are proper handover notes for the designer following each client visit of any finish preferences and project details shared.
- Maintain a clean, organized, and on-brand environment, including replenishing supplies as needed.
- Support in-space events, such as webinars or coffee gatherings.
- Report to and provide regular updates/process feedback to the Head of Design Operations.
Who You Are:
- You are empathetic, great at listening, enjoy meeting new people, and delight in building trust with customers.
- You have strong interpersonal, verbal, and written communication skills.
- You have a strong interest in interior design or home décor.
- You are tech-savvy with an eagerness to learn in a dynamic, high-growth startup environment.
- You love being organized, with a keen attention to detail and a self-motivation to keep up appearances.
- You are on time and understand the importance of dressing professionally.
- You can be flexible and be able to adapt to changing business needs, with the ability to multitask.
- You have a positive attitude and work well both independently and with teams.
Nice to have, but not an absolute requirement for the right candidate:
- Bachelor's degree or relevant experience in a creative field.
- Experience in a hospitality, a client-facing position, or similar showroom environment.
- Experience with design tools and spatial planning, can read floorplans and elevations.
