Overview
Job Summary
The Triage Nurse RN provides professional nursing care through telephonic coordination and triage supporting needs of physicians, patients/families, staff members and outside agencies as it relates to continuing care services being provided. The Telephone Triage RN serves as a liaison for the patient and staff coordinating messages and relaying pertinent information to the appropriate point of service. In addition, he/she will assist in acceptance or assignment of referrals, scheduling visits or services, and coordinating patient care among multi-disciplines or agencies involved in the patient’s care. A registered nurse’s practice is guided by the ANA Code of Ethics for Nurses with Interpretive Statements.
Essential Functions
- Collects data pertinent to the healthcare consumer’s health or the situation from telephonic contacts and/or related EMR information available.
- Analyzes the data to determine the issues and available resources to seek effective resolution.
- Prioritizes multi-issue, situations appropriate to the criticality of patient health and welfare, patient/staff safety and impact to effective, timely services
- Identifies barriers to situation/complaint resolution (i.e. language, literacy, psychological, etc) and follows-up with the appropriate resources or leadership to address timely and effectively
- Develops a plan that is effectively communicated with the parties involved and supports quality patient outcomes and patient satisfaction.
- Implements the identified plan, coordinates care delivery, and employs strategies to promote health and a safe outcomes.
- Evaluates progress toward attainment of outcomes.
- Practices ethically.
- With minimal supervision, delegates elements of care to appropriate healthcare workers in accordance with any applicable legal or policy parameters or principles.
- Promotes shared governance and decision making activities, developing and nurturing research to positively affect clinical outcomes and promotion.
- Attains knowledge and competence that reflects current nursing practice.
- Integrates evidence and research findings into practice.
- Contributes to quality nursing practice.
- Communicates effectively in a variety of formats in all areas of practice.
- Demonstrates leadership in the professional practice setting and the profession.
Physical Requirements
Work requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Must speak English in good, understandable terms. Intact sense of sight, hearing, smell, touch. Finger dexterity. Critical thinking and ability to concentrate. Must be able to respond quickly to changes in patient conditions. Physical abilities testing required. Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.
Education, Experience And Certifications
Graduate from an accredited School of Nursing. BSN preferred. Current Basic Life Support for Healthcare Provider status according to American Heart Association. Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or; if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works. Additional education, training, certifications, or experience may be required within the department by the nurse leader.
