Production Service Developer 1

Description

Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.

Troubleshooting technical client issues involving databases, applications tools, networks, etc. Tasked with possessing an in depth understanding of the technical code base for their product(s), as well as integrating products and to use this knowledge to push issues to resolution. This work includes paths involving both identifying issues with end user workflows, as well as issues caused by code defects, and identifying the line of code where the defect is present and proposing potential fixes. The resource is also expected to be client-facing and be able to communicate with both internal and external stakeholders to relay progress and next steps.

Minimum Requirements:

• U.S. Citizenship on U.S. soil is required.  This position requires you to be eligible to receive a federal security clearance which requires you to be a U.S. Citizen. 
• Bachelor of Science degree in Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Systems, Information Technology or related field, or equivalent, relevant work experience
• SQL skills

Preferred Requirements:

• Experience with cloud-based applications
• Experience with Java, C++, C#, Javascript, other Object-oriented language
• Experience with Splunk and Oracle Cerner Millennium

Career Level - IC1

Responsibilities

• Troubleshoot client issue for databases, applications, tools, networks, etc.                                                   
• Create/execute troubleshooting queries to help identify issues and issue impact.                                                                                     
• Gather and analyze log files to identify potential failure source through the use of various troubleshooting tools such as Splunk, Blackbird, BMC Appsight, etc.                                                               
• Understand integration points with related Products and where failure points could appear                                                                                   
• Identify and communicate workarounds when necessary for client requirements. 
• When applicable, identify line of code causing issue, work with Service Team to identify path to resolution of defects/enhancements 
• Provide technical documentation to Service Team with recreation and causal details                                                                                           
• Recommending potential paths for correction to Service Teams taking into account client needs, custom workflows, potential custom scripts for a unique client, etc.                                                                                           
• Participate in Service Team daily/weekly stand up meetings to help prioritize current issues based on impact/work effort     
• Prioritize tickets in queue based on high impact clients, including High Touch, Focus Client, Upgrade Issues, Testing Partner, and Federal                                                                                           
• Provide 24x7 On Call Support for all Products for critical incidents                                                                                           
• Directly communicate regular updates to both internal and external stakeholders                                                                                           
• Assist with Contact Driver ideation and reduction. Engineers are responsible for identifying path to eliminate problematic/repeat volume.                                                                                           
• Potential paths to reduction can include creating scripts for 'self heals', working on enhancement/defect improvements, etc. 
• Engage in Major Incident Review to identify paths to reduce and eliminate high impact issues.                                                                                           
• Participate in and drive CAPA discussions to further identify paths to eliminate high impact issues                                                                                     
• Possess in-depth knowledge of multiple products/coding languages and be able to communicate understanding to assist other stakeholders, including Tier 2 resources                                                                                   
• Formal mentoring of both T2 and T3 resources to assist with career development as well as knowledge retention                                                                       
• Assist with new Products/new code being turned over to Support from Service Teams via OHRM to ensure proper details and documentation are provided to assist with future issue investigations             

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $29.81 to $60.63 per hour; from $62,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.