Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
Position Description:
Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review and document requirements.
Design and develop solutions within the ServiceNow environment.
Key Required Skills:
Solid AWS Cloud
AWS Connect Developer Experience
Requirements
Basic Qualifications
Bachelors degree with 12 years of experience
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
7 years of experience working with large enterprise framework
7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills
Must be able to obtain a Public Trust
Required Skills
Solid AWS Cloud experience
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
Experience with process flow documentation creation.
Strong interpersonal, verbal, and written communication skills.
Desired Skills
Adept at working independently, but also in a team environment
Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
Prior Federal government experience
Self-starter, highly motivated individual who adapts to a dynamic work environment
Strong attention to detail with an ability to operate effectively across multiple priorities
