Business Data Analyst II
Stefanini Group
Full-time
Remote
United States
Data Science and Analytics
Details:
- Serve as a strategic analytics consultant to both internal and external stakeholders, translating business challenges into data-driven opportunities.
- Act as an analytics consultant to domain-specific client stakeholders (e.g., retail, digital workplace, application support), translating their goals into actionable solutions.
- Facilitate the development and refinement of the analytics strategy to support client programs, internal service delivery, and innovation initiatives.
- Design and present analytics briefings for Monthly and Quarterly Business Reviews, connecting insights to business strategy and operational performance.
- Define and monitor key performance indicators (SLAs, SLOs, XLAs), ensuring data is consistently used to evaluate and evolve service performance.
- Guide the prioritization and implementation of analytics solutions that address systemic issues, optimize processes, or support transformation efforts.
- Advise on measurement strategy for new initiatives or pilots, establishing baseline metrics and evaluating success through experience-focused KPIs.
- Facilitate regular data-driven discussions with client-facing service managers to ensure alignment between analytics outputs and stakeholder priorities.
- Provide root cause analysis support and proactively identify areas where analytics can inform experience improvement or service design decisions.
Details:
- Experience mining data from various sources.
- � Skills using a variety of statistical and reporting tools, including Minitab, Excel, Hadoop, R, and Business
- Objects.
- � Good English communication skills - ability to communicate thoroughly through verbal and written mediums.
- � Knowledge of ticketing tools such as CA Unicenter, ServiceNow, Remedy, Siebel, CRM etc.
- � Basic knowledge on ITIL version 3 frameworks (Incident Life Cycle Management).
- � Ability to observe, asks questions, listen actively, and give and accept feedback effectively.
- � A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment.
- � Familiarity of computers and infrastructure level technical terms.
- � Ability to work autonomously.
- � Flexibility in assigned working hours.
- � Time management and follow-up skills with ability to plan, organize, and prioritize a large workload, and handle
- several tasks simultaneously.
- � An understanding and observance of strict confidentiality policies and standards.
- � Attendance and schedule adherence are requirements of this position. � Knows and applies fundamental concepts, practices and procedures of particular field of specialization. � May develop advanced skills using tools and equipment appropriate for the position or specialization. � Using established procedures and working under immediate supervision, performs assigned tasks. � Work is routine and instructions are usually detailed. � Resolves routine questions and problems, and refers more complex issues to higher levels.
Listed salary ranges may vary based on experience, qualifications, and local market.
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