Siebel Developer

Title

Consultants (Siebel)

Client

Montgomery County

Resumes Due

7^th July 

Rate

Open rate

Duration

1+ Years

Description/Role

Project Background:

In January 2017, DHHS launched an enterprise integrated case management system (eICM) based upon Siebel’s Public Sector software. eICM is used by approximately 1,500 DHHS users. It also integrates with various State, County and DHHS Systems.

Specific work includes, but is not limited to:

• Systems Operations and Maintenance
• Performing customer requested Data Processing, Data Integration and Data Clean-upefforts
• Ensuring data compatibility, integration and communication with other State, Countyand DHHS systems.
• Developing and updating application capabilities and functionalities

System Description:

The current eICM system and application configuration baselines are included in the attached documents, specifically:

• Enterprise Architecture eICM Document
• eICM Entity Relationship Diagram

The Contractor must manage the environments to support eICM system. Application software

installations and management are the responsibility of the contractor. The current environments

include:

• Development;
• System Test;
• Production Fix;
• Training;
• Pre-Production;
• Production; and
• Disaster Recovery (DR).

The exact number of environments the vendor believes are necessary to maintain current functionality should be part of the proposal and will be part of the technical evaluation.

Skills/Experience Required

Scope of work:

1. Operations and Maintenance

1. The Contractor shall provide maintenance and operations services include: operational support (database and application management and administration), configuration and change control management, and routine preventive, corrective and adaptive maintenance on the eICM System.
2. The Contractor shall provide a management plan and resource allocations for their maintenance and operations activities. Contractor must provide monthly status updates along with the time-sheets for approval.
3. The Contractor shall perform all scheduled application maintenance outside of Business Hours. The Contractor must ensure there is a 99.5% application availability during Business Hours. In the event that a critical issue needs resolution, the County may allow patch jobs to take place during Business Hours. The Contractor must include performance reporting on downtime on a quarterly basis. Business hours are defined as 7:00 AM 6:00 PM Monday Friday except for County Holidays.
4. The Contractor shall ensure that all technologies within the scope of this TOPR and its deliverables remain compliant with County information assurance standards.
5. The Contractor shall develop a Release Management Plan with a 3-month rolling schedule of operations and maintenance activities for Montgomery County approval. This plan must follow best practices for monitoring and controlling the eICM System releases. Under Release Management, the Contractor must also be responsible for deploying changes into the eICM System and managing release changes once deployed. County approval to begin work and release items to production systems is a requirement for all system changes. Release Management components include:
   • Release Plan;
   • Release Scheduling;
   • Release Build and Test;
   • Release Rollback Plan;
   • Release Distribution.

6. The Contractor shall perform Configuration Management and maintain the Configuration Baseline of the eICM application in accordance with County Policies. The Contractor shall also follow the Change and Configuration Management Policies.
7. Incident and Problem Management Support.
8. The Contractor shall communicate with Stakeholders as necessary both informally (daily contact to discuss work orders, incidents and change requests) and formally (attending relevant meetings, as directed by DHHS);

2. Performing customer requested Data Processing, Data Integration and Data Clean-up Requests

1. The Contractor shall take data files from external systems and convert the data to a from usable by eICM and input the converted data into the eICM system.

3. Ensuring data compatibility, integration and communication with other State, County and DHHS systems.

1. The Contractor shall ensure that the eICM application is compatible, integrates and communicates with all required State, County and DHHS systems.

4. Developing and updating application capabilities

1. The County may request the Contractor perform upgrades or enhancements to the current eICM functionality. The Contractor shall provide the County with cost and schedule estimates for proposed projects in order to aide in the feasibility determination of executing said projects, such as system transitions.
2. If the project is approved, the Contractor shall provide a standard method to ensure that projects are defined, monitored, and implemented in a structured, consistent manner that promotes predictability and quality of outcomes so that projects are completed on time and within scope and budget.
3. For approved projects, the Contractor shall regularly report price, schedule, and performance parameters for all development projects and demonstrate the continual assessment and mitigation of potential risks to project success.
4. The Contractor shall follow the same requirements for Release Management Plan (Section 1.5) for updates and enhancement projects.
5. Currently DHHS is considering the following enhancements, and along with the Contractor we will prioritize these after the Contractor quantifies the effort involved for each one.
   • Client portal Interface (Moderate Project)
   • GIS Capabilities (Major Project)
   • Knowledge Based Articles (Major Project)
   • MD Think Interface, E& E Module (Major Project)
   • Screening for Other needs - (Moderate Project)
   • Policy and Rate Table Updates (Moderate Project)

5. Contractor shall complete these duties and others as assigned with approval of the DHHS Task Order Manager (TOM)

6. The DHHS reserves the right to review and make final decisions as it pertains to staff and their replacement.